Returns & Exchanges
How to return an item?
You need to request a return via your account or our guest return, your request will then be approved by a member of our team.
To request a return please visit:
Once your return request is approved, double check to make sure all items are in their original packing and are unworn. All UK and US customer will receive a returns label for free returns. Harrys of London will cover the cost of one return per order.
Please note that you will receive a prepaid return label after your return gets approved. If you return your order using a different courier, we are unable to track your return and cover the return in case of the package gets lost as we won’t have access to the shipment information. Please always return your orders using the prepaid return label provided by us.
For all orders outside the UK or US returns need to be shipped back by the customer at their own cost.
Outside the UK or USA, customs duties and sales taxes are non-refundable through Harrys of London. However, you may be able to recover these by contacting your local customs office directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
The original shipping charges are not refundable.
Also, please note, Harrys of London is not responsible for gift products and items delivered to incorrect addresses supplied by the sender, so triple-check that info. We also encourage you to handle your shoes with care, as a damaged product caused by improper handling by the recipient is also not our responsibility.
In the case of items damaged during shipment, please contact our customer care team at firstname.lastname@example.org
We accept returns & exchanges within 28 days of the order date on full price items and 7 days of the received date for markdown items, provided the return conditions listed below are met.
Within this time frame you need to: create your exchange/return, book a collection and send your purchase back to us.
Extended returns policy during Christmas: You can place the order now and we will accept your return until the end of January of 2022.
Items returned must be in their unused original condition with all packaging.
Incomplete, damaged, worn, soiled or altered items will not be accepted for a refund and will be sent back to the customer.
Requests made after 28 days (full price) and 7 days (markdown) from the order date may be accepted at Harrys of London discretion. The customer is responsible for any shipping, taxes and duty fees incurred by themselves or Harrys of London on exchanges outside of this time frame
If you're returning or exchanging an item because of a mistake on the part of Harrys of London or because of quality issues, Harrys of London will pay the shipping costs for you to return the item to us and to send a replacement item back to you if required.
Receiving a refund
For Online orders we accept refunds within 28 days of the order date on full price items and 7 days of the received date for markdown items and outlet items, provided the return conditions listed below are met. For retail purchases we accept refunds within 28 days of the order date only on full price items.
Refunds will be credited to the original purchaser’s method of payment.
The refund can take up to 3 business days to be processed from delivery receipt, once refunded the credit can take 7-10 days to appear on your statement depending on your bank provider.
Please note, this could take longer during sale periods or UK public holidays.
Please ensure that you keep all return tracking proof until you have received your refund.
We offer size exchanges for the same item that was ordered online, however for a style swap you would need to place a new order and refund the original order.
There is no charge to exchange items (except where there is a price difference), however, all exchanges are based on stock availability and therefore availability of replacement items is not a guarantee.
We offer one free exchange per order.